Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • You’ll find almost all the answers to your questions in the easy–to–navigate Help section included in our Control Panel. It boasts an exhaustive knowledge base with frequently asked questions and detailed how–to articles compiled by our trained customer support team.

  • Top quality support service

  • Instructional Video Clips

  • For all of you who prefer to learn how to remedy a frequently experienced issue by watching a tutorial video clip, we’ve added a selection of video tutorials to our Control Panel. All the educational videos are short and easy to grasp. They offer visual demonstrations of different website administration operations.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a round–the–clock technical support service with a 60–minute ticket response time guarantee. Our team of seasoned techs will be available to you to attend to all the questions that you may have. During off–peak times, a reply will be offered within just 20 minutes.