Customer Support Channels
A One–Hour Response Time Guarantee
All your support requests will be attended to in maximum sixty minutes after the ticket or e–mail is received. If your case calls for additional assistance from a server administrator, we’ll forward the ticket or the e–mail to the person on duty, without delay and will leave a note to inform you that more time will be needed for finding a solution. And if you take advantage of our Administration Services package, any of the server management tasks included there will be performed whenever you wish.
A First–Rate Help Desk Service
We will be at your disposal 24–7–365 to respond to any inquiries that you may have regarding our Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also require help tackling server management tasks, you can have a glance at our Administration Services package, which includes data backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and troubleshooting procedures
A User–Friendly Help Section
Our Control Panel has been preinstalled for every Linux dedicated servers hosting package. Among its features is a rather handy integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most of the educational articles have video versions which show all the operations that you can carry out in a very illustrative manner. You will find the instructional articles and the video tutorials in the upper right corner of each Control Panel section.