Though this is not the keyfactor in order to identify a reliable website hosting provider from a bad one and a reseller from a real provider, having the option to call and speak with a live person is an indicator that you are not dealing with a one-person service provider and that you'll be able to get in touch with someone every time you're looking for assistance. The phone support for web hosting services may range from standard to dedicated, thus the problems which can be resolved with a phone call differ based on the provider. In the general case, these matters are more basic and include billing or 1st level technical issues as more complex problems often need a support ticket where both you and the system administrators can track what is going on with a given situation. Nevertheless, the option to call your provider can save you lots of time and efforts for the numerous tiny problems which will eventually show up at the time you manage your website hosting account.

Phone Support in Website Hosting

As we have live telephone support 14 hours a day, you're able to contact us and speak with one of our customer support agents to get more information about any of the Linux website hosting packages that we offer and make sure that our servers match the system requirements for your sites before you purchase anything. For your benefit, we now have phone numbers on as many as 3 different continents and you are able to call the one closer to you - in the USA, the United Kingdom or Australia. In case you're already an existing customer, you'll be able to phone us about general and billing matters, and even about some technical ones. If the issue is strictly technical or it can take longer time to investigate, you'll have to use our ticketing system, that will allow both you and our tech support crew to keep track of the info provided by either side.

Phone Support in Semi-dedicated Hosting

Every time you want more details regarding the Linux semi-dedicated hosting packages that we supply, you have the option to call one of the three support phone lines we have across the globe - in the United States, the United Kingdom and Australia. Thus, you're able to check ahead of time if our solutions are appropriate for your sites. If you're already our customer and you have a semi-dedicated account, you'll be able to get in touch with us on the phone for fourteen hours a day about any billing or basic queries. For strictly tech issues you'll be able to employ our ticketing system in order to communicate with our tech support as sometroubles simply need additional time to be taken care of, but we will assist you over the phone with countless minor tech problems as well, saving you time and efforts.