Should you ever face a problem with your site and be unable to resolve it, ask the web hosting company’s technical support team to help you bring the website back online. A speedy solution would be the best scenario, but lots of companies reply within 24 hours and even more, all the more so if you’re working with a reseller. Even if your problem can be easily sorted out, your website may not function correctly or may not be reachable at all for an extended time period, so you may lose prospective customers since it is quite unlikely that anyone would be enthusiastic to come back to an out-of-order site. Thus, you should make sure not only that you can get in touch with your web hosting provider, but also that they can respond and help you in a well-timed fashion. If an app update doesn’t go as planned or if you delete something mistakenly, for instance, the website must be fixed speedily in order to avoid lengthened downtime.

One-Hour Response Guarantee in Website Hosting

Our Linux website hosting packages come bundled with a 60-minute reply guarantee, which means that no matter what query or issue you may have, we will always be there to lend you a hand. In fact, it rarely takes more than 30 minutes to get a problem resolved or an inquiry answered, and this is valid for both sales and technical matters. Our client service team reps will be at your service 24-7, even on weekends and legal holidays, which implies that you will always get quick help. We are aware of how valuable time can be, so by the time we reply to your email or trouble ticket, we will have examined the issue and, in case we haven’t discovered a solution, we’ll supply you with more info on what you have to do on your end – if the situation requires it. With our support services, you can rest assured that there will be somebody to lend you a helping hand straight away, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a client support ticket via your hosting Control Panel or write an email concerning your semi-dedicated server, you’ll get a reply within less than 1 hour. You can contact us whenever you wish with regards to general, technical or billing matters and considering the fact that we’re available to you 24x7, you will invariably get help in a timely fashion. Based on the specific question or issue, we will provide you with more details, fix the complication if it has been caused by something that’s within our reach or inform you how to proceed in case you need to configure a particular setting for an Internet application that we cannot access. You can just forget about waiting for an entire day for each answer. As it is, in most cases we respond to tickets and emails within twenty to twenty five minutes max.