A live chat is among the many ways of communication supplied by some hosting suppliers as part of their support services. Depending on the company, the chat can be used for billing, pre-sales and/or technical support. This method of contact is quicker compared to a support ticket and it'll make it less likely to misspell or misunderstand a word in comparison to a call with an agent. In addition, when the problem that you have needs some time to be examined and taken care of, you can do something else at the same time instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat support service absolutely free provided that you have Internet access even if your hosting provider is situated in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Website Hosting

As we acknowledge the fact that numerous problems can be resolved if you talk with a live person, we offer a live chat service for all our prospective and active customers. The chat is accessible every single day and our customer support agents will help you with a variety of questions and troubles. If you aren't our customer yet, you're able to find out more about our website hosting plans and the web hosting platform in general so that you can be certain that your sites will run effectively on our servers. If you already have an account and you've got some questions or you encounter any kind of problems with any of our services, you can get in touch with us through the live chat and we can provide the required details or help you troubleshoot the problem. You'll have to open a trouble ticket for specific problems which require longer time or the assistance of a sysadmin, but for the majority of common issues you will receive help right away.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is online every day, even on weekends and holidays. It is the best way to find out more information about our Linux semi-dedicated hosting packages if you do not have an account yet or to get a problem resolved if you are a client and our customer support agents will assist you in real time no matter what time of the day you join our chat. In case you are unsure which package is more appropriate for your websites, if you need a piece of advice whether you should obtain a certain upgrade and how to obtain it or if you have troubles installing an e-mail account on your computer system, you're able to get in touch with us and we will supply you with the required details right away. Our live chat is accessible even after our phone lines go off for the day, so if you have an account here, you can rest assured that you'll always receive quick assistance with any kind of question or trouble that pops up.