Integrated Ticketing System in Website Hosting
Our Linux website hosting packages feature an integrated support ticket system, which is part of our in-house created Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia permits you to manage everything associated with the hosting service itself in the exact same place – invoices, files, emails, support tickets, etc., avoiding the necessity to use different interfaces. In case you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with just a few clicks without ever leaving your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a number of educative articles, which will give you more info and which may help you resolve any given issue even before you actually open a ticket. We guarantee a response time of no more than one hour, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting packages, was designed with the notion that you should be able to manage everything connected with your semi-dedicated server account in one place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an enquiry or confront a challenge, you can contact our tech support staff representatives on the spur of the moment without needing to use a totally different admin console. You can browse your files or check different account settings while you post a new ticket or read the answer to an old one. If you’ve got lots of tickets and you would like to find a particular one, you can make use of the intelligent search box, which is available in the Help section. We guarantee that you’ll get a reply in no more than 60 minutes regardless of the nature of your inquiry or problem.