There are different ways to touch base with the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you select is a trouble ticket system. It’s the easiest communication channel for a variety of reasons. If no support team representative is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will always be received. Plus, you can copy/paste large pieces of information without the need to worry about misprints, and in case a specific problem needs more time to be solved or a number of replies need to be exchanged, all the info will be in the exact same place, so each party can always follow the steps taken by the other one. The negative side of using tickets to get in touch with your hosting company is that they’re often separate from the hosting platform, which goes to say that if you have to provide information or to follow guidelines, you will have to use no less than 2 separate admin interfaces and this number could rise in case you’d like to administer multiple domain names. Additionally, a lot of web hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Website Hosting

Our Linux website hosting packages feature an integrated support ticket system, which is part of our in-house created Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia permits you to manage everything associated with the hosting service itself in the exact same place – invoices, files, emails, support tickets, etc., avoiding the necessity to use different interfaces. In case you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with just a few clicks without ever leaving your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a number of educative articles, which will give you more info and which may help you resolve any given issue even before you actually open a ticket. We guarantee a response time of no more than one hour, even if it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting packages, was designed with the notion that you should be able to manage everything connected with your semi-dedicated server account in one place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an enquiry or confront a challenge, you can contact our tech support staff representatives on the spur of the moment without needing to use a totally different admin console. You can browse your files or check different account settings while you post a new ticket or read the answer to an old one. If you’ve got lots of tickets and you would like to find a particular one, you can make use of the intelligent search box, which is available in the Help section. We guarantee that you’ll get a reply in no more than 60 minutes regardless of the nature of your inquiry or problem.