24/7 Customer Support in Website Hosting
We acknowledge the significance of getting assistance promptly, that's why our website hosting services feature 24/7 technical support plus various means of communication. If you do not have an account yet, you can easily give us a call or take advantage of our live chat and chat with a live representative, to find out about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up buying a service which you cannot use. If you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it requires additional analysis. Unlike the vast majority of suppliers that you can find today, we answer to all tickets within 1 hour, so you won't have to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you choose, you're able to benefit from our 24/7 tech support services even on official holidays. All your sites will be available all the time and so will we. With quite a few communication options, you are able to select the easiest approach to get in touch with us and find out about our solutions if you don't have an account yet, or get support if you are already among our customers. You'll be able to phone us, have a chat with a live agent, send an e-mail message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with 1-hour reply time warranty, though it hardly ever takes over 20 min to receive assistance whatever the nature of the issue. Using our customer and tech support services, we will be there for you every time you need us, not a couple of days after that.
24/7 Customer Support in VPS
In case you've got a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent problems or questions about the pre-installed software the server comes with. In case you haven't purchased a virtual private server plan yet, you are able to learn more about our solutions by giving us a call or through the live chat service. For more technical problems, you'll be able to send an email or open a ticket from your billing Control Panel and you'll get assistance within a maximum of 1 hour regardless of the time of the day, even on holidays and weekends. The typical answer time normally does not exceed 30 mins. In case you'd like to have assistance with third-party software, you can take advantage of the Managed Services upgrade that you can include to every single VPS plan and our administrators will assist you with any set up or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Hosting
If you aquire a dedicated server through us, you'll be able to contact us anytime using various channels and the maximum time that you'll have to wait for a reply is approximately 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a technical issue, you will be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any common questions or you'd like to know more about our web hosting solutions before you order, you can also use our live chat or you could call one of the local numbers that we have in various countries around the world. In case you'd like to have help with third-party software that you cannot install or run efficiently, you will be able to add the Managed Services upgrade to your package and our sysadmins will assist you.